Terms

Use of FocusLatch

FocusLatch is a commitment tool that uses Apple's Screen Time framework and an official FocusLatch Key to make distracting apps harder to reopen during a session. It is not a medical product and it does not guarantee behavior change.

Account and Key

You need an account to activate FocusLatch and use account-based features such as social progress and profile management. You are responsible for keeping your account credentials and your physical Key safe.

Social Hub and user content

The Social Hub is optional and private by default. You control profile discovery, visibility, focus sharing, friend requests, and private challenge invitations separately. Do not post harassment, threats, hate, impersonation, sexual exploitation, spam, unlawful material, private information about another person, or content that infringes third-party rights. Private challenges are motivational features only and must not be used for gambling, cash prizes, or dangerous conduct.

You retain responsibility for content you submit. You grant FocusLatch the limited permission needed to store, display, and moderate it according to your privacy choices. Other users can hide content, block accounts, and report profiles, profile photos, posts, comments, or private challenges. FocusLatch may temporarily quarantine reported media, remove content, or suspend Social Hub access when reasonably necessary for safety, service integrity, or legal compliance. Moderation decisions can be raised with support.

The Community Guidelines explain the content and conduct rules that apply throughout the Social Hub.

Account deletion

You can permanently delete your account in You → Account → Delete account. Account deletion removes account and associated social data subject to limited retention needed for abuse prevention, dispute handling, audit integrity, or legal obligations. Deleting the app alone does not delete your account.

Orders and payment

Paid checkout is currently paused while the app, order backend, and first-batch production flow are verified. When checkout reopens, Stripe will process payment information and send the payment receipt. FocusLatch receives the order details needed to provision, pack, ship, and support your Key. Prices are shown before checkout is completed.

Shipping and fulfilment

Each Key is factory signed and verified before it ships. First batches ship from Austria. Shipping details are collected during checkout, and EU delivery is intended to avoid import-customs surprises for EU customers. If an order cannot be fulfilled, support will contact you using the email address provided at checkout and arrange a refund where appropriate.

Cancellations and returns

If you need to cancel an order, contact support as soon as possible. Orders that have not shipped can usually be cancelled and refunded. Consumer withdrawal information and the model withdrawal form are available on the Withdrawal and Returns page.

Lost Key

If your Key is permanently lost while you are latched in, uninstalling FocusLatch removes the system shield. This recovery route exists because Apple keeps users in control of their own device.

Marketing email

Product updates and launch offers are sent only if you opt in. You can withdraw that consent by contacting support.

Operator and jurisdiction

FocusLatch is operated by Stefan Sammer, Hohenrainstraße 96, 8042 Graz, Austria. Support is available at [email protected]. These terms are governed by Austria, unless mandatory consumer protection rules require otherwise.

Changes

These terms may be updated as the product and store features change. Material updates will be reflected on this page.